Information Technology Services - ITS

Information Technology Services (ITS) is responsible for all campus technology implementations and support of MCC computer installations, upgrades, maintenance, software, peripherals, phone and communications systems, networking, wireless, and Internet access. ITS also serves in an essential role with MCC data management, A/V delivery, smart classroom support, and web services.

IT Services Maintenance Window

Our regularly scheduled maintenance window is every Thursday at 9:00 pm until Friday at 6:00 am. Computer-delivered services may be unavailable during this time frame.

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Ask a question by opening the chat window from the floating chat icon when it appears on web pages from our sites.

2HELP
24/7 Live Support

Phone: (810) 762-HELP(4357)
Email: 2help@mcc.edu

Submit a Ticket

Visit 2help.mcc.edu

eSupport
Self-help Link Listing

Solutions through links/download resources on mcc.edu and the World Wide Web.

Visit eSupport

Note: MCC sign-in credentials required to access/view/download documents or forms as indicated with this icon:

POLICY

ACCOUNT & SECURITY

Set-Up Microsoft Multifactor Authentication
Employee Student
Install the Microsoft Multifactor Authentication App - Required for all Mott Systems
Username & Password/Login Information
Employee Student
Your "keys" which enable you access systems at the College.
login required Account Manager
Employee Student
Manage your directory information and Employee primary office settings through Office Manager.
login required New Account / Security Change Request
Employee
Request new employee accounts or changes to access for existing employees.
login required Student Record Change
Student
Request changes for Name (and id/email id), Social Security Number, Address or Telephone.

EMAIL/GOOGLE

Webmail powered by Google
Employee Student
Guides for navigating your email with the Google Workspace for Education Fundamentals including email, calendar, drive, and more.

NETWORK/CONNECTIVITY

VDI
Employee Student
Virtual Desktop Interface
Wireless
Employee Student
On-campus network/Internet access for your devices.
Guides to MCC Remote Access
Employee Student
Tele-Learning and Tele-Working Guides

APPS / SOFTWARE

Mott Mobile Apps and Other Applications
Mobile apps and electronic applications leveraged by MCC for Students and Employees.
Employee Student
4me Portal
My Backpack
My Compass
Official Mott Mobile App
Canvas LMS
Employee
Cognos
EMS
Laserfiche
Lumens
Zoom Video Conferencing

COMMUNICATIONS

Emergency Notification Opting Options
Employee Student
Set preferred methods for ways to be contacted for important college communications.
Phone Services
Employee
Information on telephone services.

COMPUTING SUPPORT

Computing Support/Resources
Employee Student
Computer Labs
Employee Student
Open Lab Locations, Hours, Rules/Policy and additional information.

MEDIA SERVICES

Audio/Visual Equipment and Services
Employee
- Equipment Checkout/Delivery
Smart Classrooms
Employee
- Smart Classroom Reservation
Studio Production and Digital Editing
Employee

WEB & ACCESSIBILITY

Web Accessibility
Employee
Guides for help creating accessible electronic documents for the web.
Web Services
Employee
Web Development Team and website content maintenance.