Computing Support Services

If you are having trouble logging into your WebMail, Blackboard or BackPack / WebAdvisor account, you can use the form to reset your password. You will need to know all of the information in order to reset your password. New passwords must be at least 8 characters long.

You must have previously set up a secondary contact method using the Account Manager. (https://appsprod.mcc.edu/Secure/AcctMgr) After providing the information on this form you will be prompted to choose where to send the reset code to. After retrieving this reset code you will enter it into this form and the new desired password.

Account Manager

If you are having trouble with the form, or have not previously set up a contact method for the reset code to be sent to, you must come into the Information Technology Support Desk in the Curtice-Mott Complex Room 1208 for assistance.

Student/Datatel ID Lookup

Use the Student/Datatel ID Lookup (https://appsprod.mcc.edu/passwordreset/index.html#DatatelLookup) to lookup your Student/Datatel ID. After filling out the form with the correct information you will see your Student/Datatel ID in the form.

Student/Datatel ID Lookup

Account Lookup

Use the MCC Email Lookup (https://appsprod.mcc.edu/passwordreset/index.html#EmailLookup) to lookup your MCC Email Address. After filling out the form with the correct information you will see your MCC Email Address in the form.

Email Account Lookup

Change Password

Do you know your existing password? Use the Change Password Form (https://appsprod.mcc.edu/Secure/EmergNotif/Index/ChangePassword) to update your password.

Change Password

Reset Password

Don't remember your password? Rest Password Form (https://appsprod.mcc.edu/passwordreset/index.html) to reset your password. You must have set up password recovery first in the account manager

• Windows Login (To establish new employee accounts, see Requesting New Accounts for Employees below. )
• Secure Applications Login and application access (To establish new employee accounts, see Requesting New Accounts for Employees below. )
• All PC hardware, printer and software issues
• Drive mapping and access
• VPN client install and access
• File restores from backup

• Mail Groups
  Moving forward with MCC's Webmail roll-out, we have implemented a new email distribution list system. The formatting of the list addresses has changed along with some of the mailing lists.
• Webmail (powered by Google)
  • Webmail (powered by Google) - Web portal
  • Webmail Email Tutorial and Tips
  • To establish new employee accounts, see Requesting New Accounts for Employees below.

• EMS Virtual Instructions

• To establish new employee accounts, see Requesting New Accounts for Employees below.
• 3CX Training and Support

Contact Ross Domke - ross.domke@mcc.edu to set up an initial meeting.

• The User Access Request System is used to request new employee access to Windows login, webmail, Datatel, and Cognos accounts, telephone access, and can also be used to request any other new account that is handled by ITS.
• To request accounts for new employees(faculty, staff, temp workers, or contractors):
  • From the "portal, access the secure faculty/staff login. Use your webmail username and password, and choose "User Access Request System". The system will require you to submit the request to your supervisor for approval.